Privacy Policy

We are committed to helping you make the most of your time online in a trusted environment. Because we respect your privacy, we provide you with our online privacy policies. This privacy policy discloses how we collect, protect, use and share information collected about you on our websites. We hope this disclosure will help increase your confidence in our sites and enhance your Internet experience. Your use of the Web site indicates your acceptance of the terms of this privacy policy.

Types of Information We Collect and How We Collect It

Most of the product and service information posted on our sites is provided without us collecting any personally identifiable information from you. You can browse the websites and view much of our content anonymously.

Customer Provided Information

There are some activities on our sites where the collection of personally identifiable information is necessary. Those activities include such things as entering a contest or sweepstakes, giving away a gift, making a purchase, requesting a catalog, newsletter or other information, registering on our sites, completing a survey or questionnaire, or contacting us. For most activities, we collect only your name, e-mail address, mailing address, zip code, and date of birth.  When you make a purchase, we also collect your billing address, phone number, and credit card information. If you visit our pages on social networking sites such as Facebook and Instagram, we may collect both personally and non-personally identifiable information. For example, if you ask a customer service question through our Facebook page, we will receive your username along with your question and use that information to answer the question. Personally identifiable information will be stored by us until it is deleted over time.

With whom we share your personal information:

We sometimes use third-party companies to help us target advertising or to market products you are interested in from our website, or to facilitate order processing and fulfillment. In those cases, we share your information with them to target advertising, deliver products, help us collect and manage customer information, fulfill promotions and/or communicate with you. These third party companies include: Mailchimp, Brevo, email marketing, Facebook, Google, Amazon, Bing and other advertisers – advertising services.

Some of these companies have access to some or all of the information you provide to us, and some may use cookies or other tracking technologies on our behalf. These companies are restricted from using your information in any way other than to help us target advertising or to offer or provide you with our products.

LUK uses targeted advertising services provided by companies such as Facebook and other third-party providers. These services are intended to deliver advertisements that are likely to be of interest to you, based on your recent browsing. These services use technical means, such as cookies and pixel tags, to collect data as described in their privacy notices in order to help provide Lorena Pestana ads are more relevant to you. With respect to LUK websites, they collect data about your browsing activity on LUK websites such as which pages you visited and when; technical information about your device and browser, such as your device’s IP address, device type and unique identifier; information about ads that have been delivered to you and whether you interacted with the ad; and data from third-party advertising partners, such as pseudonymous identifiers, to help them deliver ads and recognize you across browsers and devices.

Third-party providers offer ways to disable tracking and that information can be found on their respective websites.

We may share your information with sponsors if they need it to send you a product or to fulfill the promotion. We may share your information with those sponsors so they can send you other special promotions. You will know we will do this because we will let you know when you register for these promotions. In addition, we will occasionally send email promotions to our users on behalf of outside sponsors regarding products or services related to your lifestyle. We may also share information for security reasons to prevent, investigate or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of individuals, violations of our terms of service or as otherwise required by law.

Organizations that help protect the safety and security of our users and our sites

We will release personal information as required by law, for example, to comply with a court order or subpoena, to enforce our terms of service, or to protect the safety of users and our site.

Changes in the privacy policy

Changes to this privacy notice will be posted on this page. If we make a material change in our privacy practices, we will provide notice on the site or by other means, as appropriate. If you have any questions about this privacy policy or about LUK in general, or to unsubscribe from promotional contacts, you may e-mail us at contacto@luk.com.pe.

Shipping

All orders are shipped Monday through Friday. Processing takes 5 business days for standard shipments. Need to cancel or make an adjustment? Let us know right away and we’ll do our best! Email us at contacto@luk.com.pe. Unfortunately we cannot make any changes once an order is shipped to our warehouse, because we are working quickly to get it to your door.We are not responsible for carrier shipping delays.

For international shipments, any duties or taxes generated by the entry of the product into your country will be borne by the customer.

What is the minimum tax-free foreign purchase in my country?

Customs in each country maintains a different minimum duty-free amount for imports, so the payment of local taxes depends on this amount.