Complaints book

1. Identification of the complaining consumer

2. Identification of the contracted good

Type of contracted good: *

3. Detail of the consumer's claim and request

4. Observations and actions

* The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

* The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the consumer.


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