1. Identification of the complaining consumer
2. Identification of the contracted good
Type of contracted good: *
3. Detail of the consumer's claim and request
4. Observations and actions
* The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.
* The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the consumer.
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